Job Openings
Senior Application Support Specialist | Up to 80K Salary
About the job Senior Application Support Specialist | Up to 80K Salary
Job Expectations:
- Employment Type: Full-Time; Permanent
- Work Setup & Location: Hybrid (3x onsite) - BGC, Taguig
- Work Schedule: Mondays - Fridays, Night Shift
- Number of Headcounts Needed: 6 (3 Mid-Level / 3 Senior-Level)
- Salary: Mid - Up to Php 70,000 / Senior - Up to Php 80,000
- Industry: IT Services and IT Consulting
Responsibilities:
- Lead the smooth and quality-assured transition of application features from development to production environments
- Drive continuous improvement initiatives and optimization of business application service operations
- Lead the development of the Operations Enablement service catalogue to further improve service delivery
- Run/Lead small to mid-sized projects related to operations
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in a similar role, preferably in the technology and/or financial industry
- Proficient in relational databases (SQL Server/PostgresDB) using SQL
- Proven experience with Incident and Problem Management
- Experience in programming languages such as Java and/or Python
- Experience in cloud services such as AWS (certification is a plus)
- Knowledge Snowflake is a plus
- Knowledge in Business Intelligence tools (Qlik) is a plus
- Proficiency with collaboration and project tools like Jira and Confluence; background in ServiceNow is a big plus
- Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
- Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
- Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
- Accurate, effective, and independent working style
- Strong analytical and problem-solving skills
- Ability to work under pressure and confidently interact with business users
- Knowledge about private markets would be an advantage
- Excellent interpersonal and communication (written and verbal) skills
***Only shortlisted candidates will be contacted, tailoring CV is highly recommended***