CSR for Travel Account - CEBU - Up to 26K

We are looking for Customer Service Representatives to work for a BPO in Cebu

This is an onsite role that follows a Shifting Schedule

Salary is up to 26,000 based on experience and interview result

Minimum requirement of at least 1 year of BPO experience

Requirements:

• At least in college level but can consider HS Graduate (New and Old Curriculum)
• Minimum of 1 year BPO experience with any account
• Above average communication skills both verbal and written
• 1-year Omnichannel Experience (Accumulative) (Phone + Email or Chat / Phone + Email + Chat)

Job Description:

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.
• Adhering to Scripts and Guidelines