Quality, Knowledge and Training Manager_Hybrid_BGC_190K

We are urgently hiring for a Knowledge, Quality and Training Manager

Location: Taguig, Hybrid

Salary is up to 192K

Midshift Manila Schedule

The Role

• Establish and manage the teams Service Knowledge Management System and Process
• Coordinate the knowledge management culture and capabilities building process across the teams.
• Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
• Deploy training, communications, and awareness programs related to service management processes.
• Manage and align internal training on headline activities that impact knowledge management across teams.
• Monitor and review the activities of the teams that participate in the knowledge management practice.
• Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
• Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
• Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
• Oversees the controlled knowledge items of our services to ensure accuracy and viability.
• Ensure creation of external knowledge articles based on internal documentation for Client use.
• Support knowledge article creation from new product releases and ensure access across teams.

The Requirements