Business Associate Manager for Continuous Improvement - Hybrid - QC - Up to 80k

We are urgently hiring for Business Associate Manager for Continuous Improvement for our client in Quezon City

Salary up 80k

Set up is hybrid (2-3 times a week on site)

ROLES & RESPONSIBILITIES:

Performance Management

• Drive Improvement projects/activities across the vertical
• Redesign process to suit the improvement plan
• Work closely with the operations team to collect data and assess the current situation
• Network with other experts to exchange learnings and good practices both internally and externally
• Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
• Interact with Clients to understand Key Business Priorities
• Provide Innovative leadership driving quality and performance
• Ensure the use of problem-solving and root-cause analysis where necessary
• Deploy Lean Six Sigma framework to improve Process performance
• Lead VSM and Problem-solving workouts with the aligned businesses
• Monitor and Audit the deployed processes for effectiveness and efficiency
• Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

• Handles and resolves inconsistency of the team to changes as it involves conflicting views and opinions.
• Conduct quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
• Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
• Communicates account overall process improvement performance to Business Heads.

Process Improvement:

• Provides continuous improvement of processes and systems.
• Conducts process improvement plan and quality communication with the client handled, operations and training management

Technical:

• Designs and implements reports to establish patterns and trends of quality issues as they may arise.
• Able to provide quantifiable data to all quality judgments that are made.
• Conducts Lean Six Sigma Training and Certification Programs

EDUCATIONAL QUALIFICATION:

• Bachelor's Degree in a related field from a four-year college or university
• Minimum 2 years experience as a QA Lead preferably in the BPO industry
• Advanced experience with quality audits and audit hosting
• Minimum 2 years of call center experience in supported accounts as a Business Excellence Lead

PREFERRED SKILLS:

• Lean Six Sigma Green Belt Trained