Telesales Head - Bank - Makati - Up to 100K

Ensure the attainment of the sales targets.

The main responsibilities of a telesales department head are:

• Ensure that Sales targets are met on a month on month basis
• Rework and SLA's are managed and delivered as stipulated for all applications
• Staff is trained on internal products and processes and are fully aware of the market offer and are able to handle objections from customers
• Daily staff meeting ( sales + assistants ) and monthly meeting with all related parties credit , product and operations etc. to ensure alignment to internal policies and processes and remove bottlenecks
• Setting and monitoring sales targets and KPIs for the Telesales team
• Developing and implementing sales strategies and best practices for retail loan products
• Coaching, training and motivating the Telesales staff
• Analyzing sales data and generating reports
• Collaborating with other departments and stakeholders to ensure customer satisfaction and retention

Qualifications:

• Proven experience as a Telesales manager or team leader in the banking or financial sector
• Excellent knowledge of retail loan products and services
• Excellent communication, negotiation and leadership skills
• Knowledge of Telesales techniques and tools
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office and CRM software
• A bachelors degree in business, finance or a related field