Job Openings
Continuous Improvement Manager-Hybrid-Quezon City-Up to 90k
About the job Continuous Improvement Manager-Hybrid-Quezon City-Up to 90k
We are urgently hiring for Continuous Improvement Manager for our client in Quezon City
Salary up to 90k
Set up is hybrid (2-3 times a week on site)
DUTIES & RESPONSIBILITIES:
Performance Management:
- Drive Improvement projects/activities across the vertical
- Redesign process to suit the improvement plan
- Work closely with operations team to collect data and assess the current situation
- Network with other experts to exchange learnings and good practices both internally and externally
- Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
- Interact with Clients for understanding Key Business Priorities and Opportunity
Identification
- Provide Innovative leadership driving quality and performance
- Direct the identification of gaps and improvement in the various processes
- Ensure the use of problem solving and root cause analysis where necessary
- Deploy Lean Six Sigma framework to improve Process performance
- Lead VSM and Problem solving workouts with the aligned businesses
- Monitor and Audit the deployed processes for effectiveness and efficiency
- Responsible for generating business impact for the client using the CI methodologies and frameworks
People Management:
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
- Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
- Develops and trains analysts through coaching, providing work guidance and motivation.
- Also includes counseling for disciplinary actions.
- Communicates account overall process improvement performance to Business Heads.
Process Improvement:
- Provides continuous improvement of processes and systems.
- Conducts process improvement plan and quality communication with the client handled, operations and training management.
- Technical:
- Designs and implements reports to establish patterns and trends of quality issues as they may arise.
- Able to provide quantifiable data to all quality judgments that are made.
- Conducts Lean Six Sigma Trainings and Certification Programs
Others:
- Perform tasks assigned by his/her immediate Head.
- General Safety and Security
- Protects the organizations assets by upholding the principles of the Quality Information
- Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance
- Portability and Accountability
- Act of 1996 (HIPAA) For Healthcare Accounts
COMPETENCY REQUIREMENTS:
- With Moderate Competency Level in ff.:
- Communication Skills (Spoken)
- Communication Skills (Written)
- Customer Service Orientation
- Computer Literacy
- Job Knowledge
- Sense of Urgency
- Passion for Excellence
- Working in Teams/Interpersonal Skills
- Work Organization
- Drive for Results/Execution
- Thriving in Change
- Expertise/Analytical Skills
- Product Knowledge
- Typing Skills
- Problem Solving
- Training Needs Analysis
- Process Improvement
- Performance Management
- Discipline Management
- Change Management
- Project Management
- With Expert Competency Level in ff.:
- Expertise/Analytical Skills
OTHER REQUIREMENTS:
- Reports to:
- Senior Business Excellence Manager
- Supervises:
- Continuous Improvement Lead and Analysts
Essential Qualifications:
- Preferably any 4-yr College Degree and/or equivalent experience, 1-2 years call center experience and call monitoring.
- At least 5 year(s) of working experience in the related field is required for this position
- Preferably Assistant Manager / Managers specializing in Quality & Process improvement
- role or equivalent
- Six Sigma Black Belt Certified preferred
- Knowledge on Quality/Stat tools and Six Sigma Methodology
- Experience in using Minitab, Text Analytics, Speech Analytics
- Experience in Project Management
- Proficiency in using MS Excel and PowerPoint required
- Good presentation and facilitation skills
- Good analytical and problem solving skills
Work environment:
The work environment is professional, office. Business casual attire.
Work at Home:
- Ability to create and follow business plans
- Time management skills
- Be reliable and responsible
- Organizational skills
- Willingness to seek help and ask questions
- Adaptability and Flexibility
- Self-Motivated
- Technically proficient
- Ability to work independently
- Proactive
- Ability to work as part of a virtual team
- Strong written and verbal communication skills
- Reliable home office equipment and internet connectivity
- Excellent problem solving skills
- Ability to work with little supervision
- Strong work ethic; Integrity
- Physical demands:
- May require weekend or evening work