CSR Airline Account - Onsite (Ortigas) - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Ortigas

This is an onsite role that follows a Shifting Schedule

Salary is up to 30,000 based on experience and interview result

Minimum requirement of at least 1 year of BPO experience with at least 6 months experience handling Airline Account

Requirements:

• Must be at least in a college level
• At least 1-year call center experience in a voice support with at least 6 months airline experience.
• Must have experience with Omnichannel.
• Average to above average English competency, both verbal and written.

Job Description:

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.
• Adhering to Scripts and Guidelines