IT Technical Support - Up to 25k - WFH - BGC Taguig City

We are looking for

Role: IT Technical Support
Setup: Work From Home - BGC, Taguig City
Salary: Up to 25k
Experience: Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent. Fresh Graduate are welcome to apply
-At least 1-2 Year(s) of working experience specialized in Technical & Helpdesk Support.

Position Overview:
The role's primary objective is to resolve incoming support requests in a timely manner. It includes
tracking issues our client's report to us, troubleshooting and escalating when necessary.
In this role, you will have a significant impact on our clients opinion and satisfaction with the
company. By helping the company differentiate itself from the competition with exceptional
customer service and support, youll play a key role in the growth and sustainability of the
business.
Directly reporting to the Sr. IT Head, Infrastructure and Application Support, you will be joining a
small team of specialists who are our Company's primary contact for our global clients.

Responsibilities:
Installation and configuration of all IT assets
Monitoring, maintenance and improving of all IT assets performance
Constantly communicate with staff through different channels, either face to-face, via
email or through the phone to resolve any issues
Troubleshooting and resolving any faults identified for all IT assets
Replacement of parts as needed
Producing technical documentations, following and executing all IT support
process in accordance with the companys IT policies
Identify and execute IT improvement plans
Support newly rolled-out applications and existing ones
Provide account and profile management (add/edit/delete)
Deal with account and profile related passwords
Respond and resolve issues, requests and concerns based on service level agreements
Prioritize and manage multiple issues one at a time
Maintain good working relationship with company staff and customers
Be a part of the implementation of IT projects
Uphold safety checks for all IT assets
Implement and ensure IT security policies are full effect in all of the IT assets
All other IT related tasks and duties assigned

Skills and Qualifications:
Services, Tech & Helpdesk Support
Expertise:
Microsoft : Windows OS / Office 365 platform / MS azure / MS Power Automate / MS Teams
MS Forms / MS Sharepoint
Tools : AV-EDR IDS / Desktop Central / UptimeRobot/ other monitoring system
Network: VLan/ WiFi/ Router / layer 3/2 switches
Server: NAS / DHCP / AD / FTP / DNS / WEB
Preferred Qualifications
Candidate must possess at least Bachelor's/College Degree in Computer
Science/Information Technology or equivalent. Fresh Graduate are welcome to apply
At least 1-2 Year(s) of working experience specialized in Technical & Helpdesk Support.
We value a great attitude, commitment and willingness to learn over experience.
Great attention to details
Willing to start asap.

Thanks & Regards,