Microsoft Customer Insights Specialist

About Welvaart

On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.

With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.

Role

• Support the configuration, customization and use of functionalities such as unified profile creation, customer segmentation and behaviour analysis;
• Use advanced analysis tools to extract valuable insights into customer behavior, predict trends and identify opportunities based on large volumes of data on the platform;
• Support customer segmentation, using Customer Insights' advanced segmentation capabilities to identify and classify customers according to different criteria (demographic, behavioral, transactional, etc.);
• Developing test strategies for projects that apply/transfer data to Customer Insights and documenting them, supporting their hands-on execution;
• Supporting Sales in implementation projects, carried out in conjunction with Corporate IT / T2D.

We are looking for

• Proven experience in multiple MS Customer Insights projects;
• Ability to integrate data from various sources into the platform, creating a centralized and consistent repository of information;
• Experience in Microsoft Dynamics CRM and Customer Insights connectivity with other Microsoft platforms;
• Knowledge of Big Data and Advanced Analytics: Have a good understanding of big data and advanced analytics (Data Science, Machine Learning) to work with large-scale customer data;
• Power BI: Experience with Power BI, as Microsoft Customer Insights will often be used in conjunction with this data visualization tool to create dynamic dashboards;
• Microsoft Dynamics: Familiarity with CRMs, especially Microsoft Dynamics and Microsoft dataverse;
• Azure and Power Platform: Familiarity with the Azure ecosystem (where Customer Insights can be hosted) and other Power Platform tools (Power Apps, Power Automate) can be a plus;
• Knowledge of integrations: Have a good understanding of integrations and how data should be worked with to be exported to external platforms.

What you can discover with us?

• Be part of a tech start-up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)
• Training & Certification
• Career Path management
• More than 30 Partnerships
• Welvaart Ambassador Program

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