Service Desk and IT Analyst (Porto)

About Welvaart

On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.

With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.

Project

Out client is seeking a Service Desk and IT Analyst with high energy and a strong work ethic to join our Team at Porto. We're looking for a passionate, tech-savvy professional eager to grow professionally in the digital industry who is looking for an ambitious challenge. We are looking for responsible individuals, committed to work in a young, fast-growing company.

Role

Manage the companies IT equipment resources required for each employee to perform their allocated tasks. This includes selection, acquisition and repair processes;

Manage the company network infrastructures, continuously improving its quality and security;

Setup, configure and maintain IT equipment including PCs, laptops, smartphones, printers and other related equipment;

Provide users with support, advice and guidance with IT equipment and technical issues, both hardware and software, assuring quick solutions to reduce work standstills;

Manage relations with external software and hardware providers, finding the best commercial solutions;

Actively work to improve companies wide security of users, data and intellectual property, restricting access to data and services;

Provide digital safety and security awareness training to users;

Take an active part in building and setup tools to enable fast and efficient communication between teams;

Support the implementation of IT projects related with company tools, for example ERP (Microsoft Dynamics);

Support the implementation of the Internal and External Information Security Audit Programs, namely ISO27001;

Support the management of Non-Conformities resulting from Audits;

Support the processes of continuous improvement resulting from Audits;

We are looking for

Degree or Professional training in Computer Science or related;

Proficient English-speaking abilities;

Ability to work with multidisciplinary teams, ranging from engineers to marketers;

Ability and motivation to gather new knowledge and experiment with new methodologies, having a continuous improvement drive.

Relevant experience with Microsoft cloud administration tools including Active Directory, Azure, Office 365, Dynamics, as well as Windows and Linux;

Experience of at least 3 years in customer support for IT related issues, with strong problem-solving capabilities in that area;

Knowledge of network infrastructure management, configuration and deploy;

What you can discover with us

• Be part of a tech start-up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)
• Training & Certification
• Career Path management
• More than 30 Partnerships
• Welvaart Ambassador Program

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