IT Product Analyst / Business Analyst (Contract)

Company Overview

Join our exceptional team at a Fortune 500 industry leader, at the forefront of a groundbreaking IT transformation. We're reshaping how work is done and solutions are delivered. We're committed to your professional growth, offering specialized tech-focused learning programs, flexible self-paced learning, and access to industry conferences and development resources. As a valued member of our tech and digital teams, you'll enjoy:

• A state-of-the-art tech environment embracing cutting-edge technologies.
• Unparalleled opportunities for continuous learning and personal development.
• A vibrant, diverse, and collaborative team and workspace.
• A strong emphasis on work-life balance and flexible work arrangements.

Job Summary

• Work with business partners to write and groom user stories and build a product backlog
• Dive deep into solutions and requirements proposed by the business and provide alternative solutions for the business to consider
• Assist the Product Owner with running sprints and ensuring regular delivery of working software
• Be the point of contact for overseas software developers (TH and VN) who have clarifying questions about requirements
• Work with the development team Scrum Master to identify and remove impediments that come up during the sprint process
• Find way to optimize our way of working by offering solutions for continuous improvement

Responsibilities

1. Analysis and Solution Definition

- Become a subject matter expert in select IT Products the IT department offers to the business and to consumers
- Understand and provide input to develop the roadmap of the IT Products
- Prepare and groom user stories and acceptance criteria for development teams based on discussion and negotiation
with the business and Product Owner

2. Quality Assurance and Testing

- Work with developers to ensure their solution design can satisfy user stories and acceptance criteria
- Ensure acceptance criteria and any other test conditions are met before concluding a story is complete
- Document and execute clear testing plans
- Work with development team to ensure automated testing is baked into solutions
- Identify and document system deficiencies and recommended solutions

3. Project Support & Change Management
- Follow-up with and push relevant parties to ensure that work is completed on agreed-upon schedule
- Track deliverables and raise concerns when timelines are at risk, while offering solutions to resolve the problem
- Ensure proper communication is conducted when system changes are made by keeping relevant stakeholders
informed

4. Other Duties as assigned

Requirements to fit in this role

- Bachelors degree in Computer Science, Information Technology, Management Information Systems, or related fields

- 2+ years of experience working as a Business Analyst, Product Analyst, or Application Support

- Understands database relationships and has basic knowledge in writing SQL queries

- Strong business analysis skills, able to hands-on manage and triage multiple parallel priorities

- Ability to effectively and proactively interact and communicate with senior management, internal departments,
clients, and vendors