Director, Employee Relations

Job Title: Director, Employee Relations

Reports to: Vice President, HR & Communications

Department: HR & Communication

Managerial Responsibility: Yes

Number of Direct Reports: ~40

Main Purpose of the Role:

• Strategic Results: Drive strategic and tactical decisions for HR functions, aligning resources to meet key objectives in line with strategic goals.
• Best-in-Class Manufacturing: Deliver high standards of HR services to support agile manufacturing functions.
• Customer Centricity: Act as a trusted HR partner across functions, enabling delivery of exceptional services to customers.
• Financial Results: Maintain cost efficiency without compromising HR service quality.
• Collaborative Approach: Engage stakeholders and ensure effective collaboration with shared services.
• People Development: Improve employee satisfaction (eNPS), develop leadership pipelines with a focus on local talent, and manage labor union relations.
• Inspirational Leadership: Build a diverse, collaborative team, fostering a culture of trust and cooperation.

Key Responsibilities:

Employee Relations & Labor Union:

• Strategic Direction: Develop and plan labor relation activities, ensure compliance with labor laws and HR policies, and act as a neutral partner in union negotiations.
• Standards and Manuals: Stay updated on labor laws, maintain employee handbooks, and update HR policies.
• Operations: Maintain relationships with the Ministry of Labor and labor union, manage labor cases, provide handbook training, support disabled employees, and ensure compliance with internal rules.
• Continuous Improvement: Facilitate focus groups, gather feedback, co-create action plans, and close implementation gaps to enhance employee engagement.

General Services Management:

• Strategic Direction: Develop and implement strategies for General Services Management (e.g., transportation, canteen, cleaning services) and ensure compliance with permits and licenses.
• Operations: Approve contractor selection criteria, ensure smooth contractor operations, and provide suggestions for improvements.

Security Management:

• Strategic Direction: Coordinate security efforts, review security policies, manage budgets, and oversee surveillance and control across plants.
• Operations: Ensure security support aligns with customer requirements, manage fraud and security breach investigations, and oversee security systems.

Key Performance Indicators:

• Manage labor union negotiations without negative impacts.
• Ensure compliance with Thai labor laws.
• Complete investigations of breaches within 3 days.
• Maintain high employee satisfaction scores (eNPS).
• Adhere to budgetary constraints (OPEX/CAPEX).
• Manage security and general services effectively.

Candidate Qualifications:

• Educational Background: Masters or Bachelors degree in Labor Law, Political Science, or Human Resource Management.
• Professional Experience: Strong HR and labor law knowledge, communication and negotiation skills, and corporate decision-making abilities.
• Personal Competencies: Strategic perspective, problem-solving skills, inspirational leadership, and strong stakeholder management.
• Technical Skills: Proficiency in MS Office and good English communication skills.
• Other Skills: Creativity and effective negotiation.

Comments:

• Proven record in managing labor unions and deep knowledge of Thai labor law required.