IT Support Technician (L1 & L2)

We are seeking a skilled IT Support Technician (L1 & L2) to join our dynamic team. This role will be responsible for providing technical support, troubleshooting, and resolving a variety of IT-related issues for our employees and clients.

Key Responsibilities:

• Provide 1st and 2nd level technical support (L1 & L2) to staff and clients

• Troubleshoot and resolve hardware, software, and network-related issues

• Install, configure, and maintain IT equipment (desktops, laptops, printers, etc.)

• Assist with system upgrades, software installations, and configurations

• Respond to helpdesk tickets and escalate issues as necessary

• Monitor and maintain IT infrastructure and networks to ensure optimal performance

• Provide support for cloud-based platforms and applications

• Document technical issues and resolutions for future reference

Requirements:

• Grade 12 / National Senior Certificate

• A relevant qualification from a South African TVET college or university in IT or a related field (e.g. National Diploma in Information Technology)

• Minimum of 12 years experience in IT support (L1 & L2)

• Strong understanding of networking, troubleshooting, and system maintenance

• Proficiency in Windows and macOS operating systems, and common business software

• Familiarity with cloud services (e.g. Microsoft 365, Google Workspace)

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

Salary & Benefits:

• Market-related salary based on qualifications and experience

• Paid annual leave and sick leave

• Medical aid subsidy or access to a company medical scheme (if applicable)

• Provident fund or retirement contributions (if applicable)

• Employee training and development opportunities

• Employee wellness programme

• Supportive and collaborative team environment

If you are a proactive and tech-savvy individual who enjoys helping others and solving IT problems, we want you on our team!