Receptionist/Switchboard Operator

We are seeking a professional and friendly Receptionist/Switchboard Operator to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service while efficiently managing incoming communications.

Requirements:

• Qualifications: Grade 12 (Matric)​

• Experience: No prior experience required​

• Knowledge:

  • Public Service Regulations (PSR)​

  • Public Finance Management Act (PFMA)​

  • Public Service Act (PSA)​

  • Operation of Telecommunication Systems​

  • Receptionist Etiquette​

• Skills:

  • Analytical thinking​

  • Problem-solving abilities

  • Planning and organizing​

  • Effective communication (verbal and written)​

  • Computer literacy​

  • Report writing​

  • Active listening​

  • Customer-focused approach​

Key Responsibilities:

• Manage all incoming and outgoing telephone calls​

• Provide comprehensive receptionist services​

• Maintain and operate switchboard equipment​

• Coordinate the booking of boardrooms​

• Perform general administrative duties as assigned