Remote IT Helpdesk Support

We are looking for a Remote IT Helpdesk Support technician to join our team. This role involves providing remote technical assistance, troubleshooting IT issues, and supporting users with software, hardware, and network-related problems from the comfort of your home.

Key Responsibilities:

• Provide remote support for hardware, software, and network issues

• Respond to and resolve helpdesk tickets in a timely manner

• Troubleshoot and diagnose technical issues via phone, email, or remote desktop tools

• Install, configure, and maintain software and hardware remotely

• Assist with software upgrades and system maintenance tasks

• Provide user training and guidance on IT systems and tools

• Maintain documentation of support requests, resolutions, and system configurations

• Ensure security protocols and best practices are followed

Requirements:

• Grade 12 / National Senior Certificate

• A relevant qualification from a South African TVET college or university in IT or a related field

• Proven experience in IT helpdesk or technical support roles (preferably remote)

• Strong knowledge of Windows and macOS operating systems

• Familiarity with common business software (e.g. Microsoft 365, Google Workspace) and remote desktop tools

• Excellent communication skills (written and verbal)

• Ability to manage multiple support requests and prioritize effectively

• Strong troubleshooting and problem-solving skills

• Self-motivated and capable of working independently in a remote environment

Salary & Benefits:

• Market-related salary based on qualifications and experience

• Paid annual leave and sick leave

• Medical aid subsidy or access to a company medical scheme (if applicable)

• Provident fund or retirement contributions (if applicable)

• Opportunities for professional growth and development

• Flexible remote work environment

If you're tech-savvy, customer-focused, and comfortable working remotely, we'd love to have you on board.