Customer Service Representative

We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. This role is perfect for someone who enjoys helping others, problem-solving, and working in a fast-paced environment. Youll play an integral part in providing outstanding service to our customers and contributing to the overall success of Water Tower Group.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Providing accurate information about Water Tower Groups products, services, and policies.
• Troubleshooting customer issues, resolving complaints, and escalating concerns when necessary.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with other departments to ensure customer needs are met.
• Assisting with order processing, billing inquiries, and technical support.
• Offering proactive solutions and suggesting products or services to meet customer needs.
• Continuously striving to improve customer satisfaction and enhance service efficiency.

Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.
• Prior customer service experience, preferably in a technical or product-based environment.
• Strong verbal and written communication skills.
• Problem-solving abilities and attention to detail.
• Ability to handle multiple tasks while maintaining a high level of professionalism.
• Experience with CRM systems and Microsoft Office Suite is a plus.
• A passion for helping customers and ensuring their satisfaction.

Why Join Water Tower Group?

• Competitive salary and benefits package.
• Opportunities for growth and career advancement.
• A supportive and collaborative team environment.
• Access to ongoing training and development programs.
• A company dedicated to sustainability and making a positive impact on the world.