We're seeking a talented Enterprise Account Manager who embodies our values of resilience, execution focus, and mission-driven innovation. The ideal candidate isn't just a relationship manager they're a strategic partner who works directly with clients to understand and deliver on their business needs while driving meaningful impact.

About Us

Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending America's multi-trillion dollar LTC cost curve.

Our Team & Culture

We've built a high-performance team culture based on three core principles:

Mission-Driven Excellence

• We're deeply committed to transforming how families prepare for long-term care

• Every team member genuinely believes in our mission and understands its importance

• We prioritize work that drives meaningful impact for our customers and company

Be a Potato: Growth & Resilience

• We embrace challenges and adapt quickly - like potatoes that grow under any circumstances

• We make decisions swiftly while remaining thoughtful and open to iteration

• We focus on execution and results rather than just effort, recognizing that input doesn't necessarily equal output

• We value team members who show unlimited potential for growth and understanding

Radical Transparency & Support

• We practice direct, honest communication while maintaining empathy and respect

• Feedback flows freely in all directions - from intern to leadership and back

• We begin meetings with brief check-ins to understand each other's context

• We create safe spaces for vulnerability and authentic collaboration

• We maintain high standards while supporting each other's growth and wellbeing

Our team comprises some of the brightest, most ambitious, playful, and friendly people you'll meet. You'll be working closely with our founding Waterlily team, including Lily, Evan, Job, and Tim, and have direct access to a support team in the Philippines.

‍️Lily Vittayarukskul, our CEO, is a patented inventor who started college at 14, attending UC Berkeley, was working at NASA when she was 16, and lead product and engineering at IoT medical device startups for years before founding Waterlily.‍️

Evan Ehrenberg, our COO, is a member of Forbes 30 Under 30, started college at 11, also attending UC Berkeley, and then continued on to his Ph.D. in computational neuroscience at MIT at 16 before dropping out at 21 to found Clara Health, a clinical trials SaaS platform and B2B2C marketplace, which he sold 7 years later before joining Waterlily.

‍Tim Chung, our founding engineer and data scientist, holds a Masters of Computer Science from UPenn and is midway through a Data Science Masters at Georgia Tech. Tim excels in a trio of roles: data scientist, machine learning engineer, and full-stack software engineer. At his previous companies, he led teams to launch pioneering machine learning models.

‍Job Lawrence, our head of operations, holds a Masters from Harvard and MBA from the University of Michigan, worked directly alongside the founders at early Google for over 10 years where he led strategy and operations, and has run finance, strategy, and ops for startups ranging from the earliest founding stages through Series D funding and beyond.

How We Work

• We optimize for remote-first collaboration while maintaining high productivity

• We emphasize contextual decision-making and practical solutions

• We prioritize deep work and focused execution over unnecessary meetings

• We consistently validate that we're working on the highest-impact initiatives

• We maintain a healthy, growth-oriented mindset while pushing for exceptional results

We're looking for teammates who share our values of integrity, empathy, and intelligent hard work - people who can see beyond their immediate role to understand both company needs and customer impact.

About You ⭐

Growth Mindset & Adaptability

• You're a "potato" - able to grow and thrive under any circumstances

• You have a track record of rapidly learning complex industries and business domains

• You proactively dive deep into industry knowledge

• You're comfortable with ambiguity and can navigate complex enterprise relationships with confidence

Innovation & Execution

• You have a history of building strategic relationships that challenge traditional approaches

• You can point to specific examples where you've used automation or AI to multiply your impact

• You focus on delivering value while building long-term partnerships

• You have experience or strong interest in using technology to scale your effectiveness

Leadership & Relationship Building

• You give and receive direct feedback with grace and professionalism

• You can build strong relationships with key stakeholders at enterprise clients

• You're comfortable presenting to and working with senior executives

• You naturally build trust through consistent execution and thoughtful relationship management

Mission Alignment

• You're drawn to meaningful work that impacts families' lives

• You understand that sustained high performance requires maintaining personal wellbeing

• You're excited about becoming a thought leader in the long-term care industry

• You're genuinely passionate about transforming how families prepare for long-term care

The Ideal Background

While we value potential over experience, you likely have:

• 3-5+ years of enterprise account management or customer success experience

• Experience managing complex client relationships and implementations

• Track record of meeting or exceeding account retention and growth targets

• History of taking initiative and driving results without extensive oversight

• Comfort with technical concepts and ability to use basic automation tools

• Experience balancing day-to-day client needs with strategic account planning

We're not looking for someone who's done it all before we're looking for someone who has the drive and talent to grow with us as we pioneer new approaches to enterprise relationship management. If you're excited about pushing boundaries, learning rapidly, and making a real difference in people's lives, we want to talk to you.

About The Role

You will be responsible for managing and growing relationships with Fortune 100 insurance carriers, major financial advisory firms, insurance distributors, and long-term care providers. The goal will be to push beyond traditional account management by becoming a trusted advisor who brings innovative insights and best practices to every interaction.

You will work directly with key stakeholders at some of the largest companies in the industry, requiring periodic travel to client sites and conferences. Success in this role requires both strategic thinking and attention to detail from nurturing customer relationships to ensuring smooth day-to-day operations.

You will be expected to become deeply knowledgeable about the insurance and long-term care industries through independent research, leveraging AI tools, and stakeholder conversations. This knowledge will enable you to have intelligent, insightful discussions with customers and position yourself as a trusted advisor.

You'll need to balance multiple priorities from high-touch relationship building to process automation and scalability. We expect you to identify opportunities to use technology (including LLMs and basic scripting) to multiply your impact, while knowing when to roll up your sleeves for hands-on work. You will collaborate on new ideas and implement quickly to test and iterate. Many ideas will not work and will be thrown away. Many ideas will need to be imperfect so that we can implement them faster. Everything will be iterative, no challenge will be too ambitious.

You will be challenged to produce meaningful results every week. It will likely take you more than 40 hours per week to drive industry-leading results. We do not think that 80 hour weeks are effective, and we expect you to limit yourself to 50-60 hour work-weeks. If you want to push harder we will urge you to reflect on ways to be more effective with your time so that you can dedicate your remaining time to benefit your mental and physical health.

We will be in the trenches with you, and together we will create one of the most impactful companies that will help families prepare for what has historically been one of the most devastating times in their lives so that they can face long-term care with confidence and calm.

Key Responsibilities

• Strategic Account Management: Build and maintain strong relationships with key stakeholders while managing complex implementations and ensuring coordination and follow through.

• Account Growth: Drive account expansion through strategic planning and consistent value delivery. Track key performance indicators and transform metrics into compelling narratives that demonstrate clear ROI.

• Industry Expertise: Develop deep knowledge of the long-term care and insurance space through continuous learning and leveraging AI tools to accelerate knowledge acquisition.

• Process Optimization: Implement and maintain effective account management processes, leveraging technology (including LLMs and basic automation) to increase efficiency and impact.

• Stakeholder Engagement: Plan and execute high-impact client meetings and presentations and ensure action items are completed.

• Implementation Success: Drive customer satisfaction by ensuring successful implementation, adoption, and ongoing value realization. Identify and remove blockers to success.

• Cross-functional Collaboration: Work effectively with internal teams (product, engineering, operations) to troubleshoot implementation challenges and ensure customer needs are met.

• Key Skills & Qualifications

Recommended Experience:

• Bachelor's degree or equivalent experience

• 3-5 years of enterprise account management experience

• Experience with enterprise software/SaaS implementations

• Track record of meeting or exceeding account growth targets

• Strong project management and client communication skills

Willingness to travel periodically (25-30%)

Relationship Management Excellence:

• Proven ability to build and maintain strong client relationships

• Experience managing enterprise accounts and technology deployments

• Track record of growing accounts through excellent service delivery

• Strong presence and ability to work with senior stakeholders

• History of building internal champion networks

Technical & Analytics Acumen:

• Comfort with technical concepts and ability to discuss them credibly with customers

• Ability to leverage AI tools and LLMs for research and analysis

• Experience using measurement frameworks and tracking KPIs

• Understanding of enterprise software implementations

Industry & Implementation Knowledge:

• Ability to quickly learn complex industries

• Interest in insurance, healthcare, and financial services

• Experience with enterprise technology implementations

• Commitment to becoming a subject matter expert

Strategic Thinking & Execution:

• Ability to balance strategic account planning with day-to-day execution

• Data-driven approach to account management

• Experience tracking and reporting on account metrics

• Strong project management and organizational skills

• History of successfully supporting complex implementations

Communication & Stakeholder Management:

• Strong written and verbal communication skills

• Experience presenting to senior stakeholders

• Ability to explain technical concepts to non-technical audiences

• Experience managing multiple stakeholder relationships

Project Management & Problem Solving:

• Experience coordinating cross-functional projects

• Ability to identify and resolve implementation challenges

• Strong organizational and time management skills

• Proven ability to maintain momentum through setbacks

• Track record of meeting project deadlines and deliverables

Business Acumen:

• Strong analytical and problem-solving skills

• Understanding of SaaS business models and customer success metrics

• Experience with ROI analysis and business case development

• Ability to identify expansion opportunities within accounts

• Track record of delivering measurable business value

Why Join Us?

• Backed by top VCs: Our investors are renowned for backing innovative companies and helping them grow to become industry leaders.

• Customers Love Us: Check out some of our latest success case studies and customer testimonials and see why our customers love us so much.

• Industry Giants Onboard: After launching in early 2024 we've already closed 3 Fortune 100 customers, 4 insurance carriers, one of the largest LTC providers in the Midwest, and one of the largest insurance distributors in the US.

• Direct Mentorship and Development from our Co-Founders: Receive guidance and resources to develop your skills and become a 10x operator.

• Growth Opportunities: Learn to operate multiple functions and gain diverse experience that will propel your career forward.

• Dynamic Environment: Work in a fast-paced, innovative startup culture that encourages creativity and out-of-the-box thinking.

• Impact: Play a key role in shaping the future of our company and making a tangible difference for families across America and the world.