Solution Manager - Hotel Reservation Systems

The Role will remain Remote till COVID situation improves. 
Summary of the role:

• You will be customer facing
• You will be a product and technical expert responsible for the design of solutions for our customers, ensuring consistency with product vision.
• You will be responsible for coordinating the solution design with the internal teams (R&D, Product Management) and the customer teams (business and R&D).
• You will have experience in the leading CRSs of the industry, is skilled at managing customers, understanding customer requirements from a business and a functional/technical perspective, balancing our need against customer demands, designing solutions, communicating and coordinating with internal teams.

In this role you’ll:

• Solution Design:
• Be accountable for the solution design.
• Drive scoping sessions with customers.
• Coordinate with all necessary teams to come up with the solution.
• Make sure all gaps have been identified, all dependency tracked.
• Make sure the solution is in line with our strategy while at the same time meets our customer needs.
• Make sure the solution is well communicated inside the R&D organization.
• Customer Relationship:
• Ensure a good relationship with our customers.
• Listen to their needs, manage their expectations.
• Set expectations to them as well.
• Provide expertise and guidance on the solution.
• Delivery:
• During the program, provide inputs for sizing and plan.
• Raise risks in a timely manner.
• Follow the deliveries to ensure solution is in line with our customer requirements.
• Handle Change Requests from our customers, understand the need, find workaround, propose solutions and coordinate sizing whenever required.

About the ideal candidate:

• Education:
• Bachelor's degree with 7+ years of experience in software development and/or business analysis. Master's degree in computer science is a plus.
• Relevant Work Experience:
• Work in the Hospitality Industry (CRS, PMS, OTAs, RMS...)
• Software developer, business analyst, QA, solution manager, pre-sales, project manager.
• Experience being customer facing
• Have a technical background and analytical skills
• Have worked on the connectivity/integration between systems
• Are experienced in designing and building systems
• Business Understanding:
• Understanding of the challenges of companies working in complex ecosystems.
• Understanding of Reservation Systems, Inventory Systems and Shopping Engine.
• Understanding of the Hospitality industry.
• Skills:
• Computing: General understanding of programming, APIs, SOA.
• Other:
• Detailed oriented, demonstrated discipline and analytical problem-solving skills.
• Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
• Ability to think outside the box, adapt to circumstances, learn from co-workers, and share information and experiences.
• Must have excellent interpersonal skills and the ability to communicate in a positive and professional manner, both verbally and in writing
• Leadership, problem-solving and troubleshooting skills with proactive customer service skills
• Must be self-motivated, results oriented, and drive toward completing goals and projects on time
• Ability to multi-task and manage priorities
• Ability to work collaboratively with diverse groups and individuals