Position Overview

Were seeking a proactive and technically skilled Service Manager to lead our field service operations in Boerne, Texas. This is a hands-on leadership role responsible for managing service technicians, coordinating daily schedules, and ensuring high-quality customer service and technical support. The ideal candidate will have a strong background in water well systems, excellent organizational skills, and the ability to thrive in a fast-paced, field-based environment.

Key Responsibilities

• Serve as the primary contact for customers requiring service or installation support
• Estimate labor and material needs for pump installations and repair projects
• Dispatch and coordinate daily schedules for service technicians
• Prioritize jobs and assign technicians based on skill and availability
• Provide technical guidance and supervision to field technicians throughout the day
• Monitor job progress and ensure timely, high-quality completion
• Troubleshoot water well system issues remotely and in person
• Maintain accurate records of service calls, job details, and parts usage
• Participate in technician hiring, training, and performance evaluations
• Oversee maintenance and readiness of service trucks and support equipment
• Manage inventory levels of parts, equipment, and supplies for standard service applications
• Ensure compliance with company safety policies and government regulations
• Collaborate with drilling teams and office staff to coordinate workflow and billing

Qualifications

• Minimum 3 years of experience in service management, dispatch, or technician leadership
• Strong technical knowledge of residential and public water supply (PWS) well systems, including pumps, tanks, and controls
• Proven ability to manage and support field service teams or construction crews
• Excellent communication, problem-solving, and organizational skills
• Valid drivers license with a clean driving record
• Ability to work outdoors in a construction environment, including lifting up to 50 lbs and wearing appropriate PPE
• Familiarity with scheduling software or CRM tools; experience with FieldEdge preferred
• TDLR Water Well Pump Installer and/or Driller license preferred
• Bilingual in English and Spanish is a plus

Why This Role Stands Out

• Join a growing, well-established company in the scenic town of Boerne, TX
• Lead a dedicated team of technicians in a high-impact role
• Competitive compensation and benefits
• Opportunity to apply technical expertise in a leadership capacity
• Work in a dynamic environment with strong customer and team interaction