Director of Quality and Process Improvement (Health care)

JOB DESCRIPTION:

The Director, Quality and Process Improvement is responsible for oversight of all quality initiatives to include monitoring quality metrics at the unit level. This position oversees regulatory readiness through assessment and implementation of measures to meet regulatory requirements. The Director, Quality and Process Improvement evaluates the overall care of patients by identifying opportunities for improvement in patient care practice. Through identification of process improvements and educational opportunities, communication, and reporting state of quality to several groups.

In the execution of job duties, it is the universal expectation that all tasks are performed with a patient centered focus, while also seeking opportunities to continually improve core processes. Incumbent will be scheduled based on operational need, which may include but is not limited to: holidays, extended shifts, night and/or weekend shifts, standby and/or on-call. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

• Reports to: Chief Nursing Officer
• Creates a compelling mission and vision for department and organization in alignment with overall system strategic goals and objectives.
• Understands current and possible future policies, practices, trends, technology, and information affecting the healthcare industry.
• Expresses ideas clearly, succinctly, and logically in both written and spoken communication.
• Fosters a collaborative environment within the system, as well as within LifePoint as a whole (e.g., other hospitals and HSC).
• Consistently enhances service to create superior quality outcomes for our customers and organization.
• Ensures that employees fully understand their roles, responsibilities and performance standards/ expectations and provides ongoing feedback and support as employees strive to achieve expectations.
• Applies key financial concepts and analysis to decision making. Participates in the budget planning process. Adheres to realistic budgets to achieve the organization's objectives.
• Clearly defines roles and responsibilities, determines necessary resources, and monitors performance toward measurable outcomes through appropriate systems and procedures.
• Effectively applies the tools, processes, skills, and principles to achieve the required outcomes of a change project or initiative.

Must have:

Bachelor's degree in nursing or healthcare Administration

Current Virginia State Registered Nurse License

5 years' experience in Acute Care setting

1 year of Leadership experience

1 year of Project Management or Quality Improvement experience

Nice to have:

5+ years Supervisory experience in a healthcare setting

Master's degree in Nursing or Healthcare Administration

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