Parts Supervisor (Workshop Counter)

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Parts Supervisor (Workshop Counter)

The Role

The main purpose of a Parts Supervisor (Workshop Counter) is to effectively support the operations and the members of the parts team within the workshop. Whilst this is undertaken also maintain a level of service to the workshop including but not limited to stock levels and ordering processes.

Key Responsibilities

Daily Tasks

• Process and assist VHC upsell by identifying correct parts and tagging them within the WIP using the DMS VHC System.

• Ensure the smooth operation of the Workshop by ensuring pre-picks are more than 3 days ahead for booked work.

• Ensure parts are identified at the request of the technicians accurately and entered onto the WIP in a timely manner.

• Ensure order deadlines are met for Workshop Jobs also ensuring parts are ordered with the correct status for the timeframes required.

• Consistently identify low stock items which will have a negative impact on Workshop performance if allowed to run out. Ensure these are at an adequate stock level.

• Operate your working area within the companies Health and Safety / cleanliness acceptable levels.

• Quickly identify when parts delays will affect the Workshop performance and notify Management.

• Locate stock delivered in an accurate manner including special orders into their locations.

• Actions returns to Hub for ICT and return of Manufacturer parts.

Weekly Tasks

• Review your work in progress for all departments to ensure nothing is older than 30 days.

• Ensure Warehouse aisles are clear and stock is adequately located.

• Execute parts chases on backordered parts and obtain accurate and up to date ETAs. Then notify key people.

• Discuss with the service department needs for forthcoming weeks.

• Review the special order shelves and provide a comprehensive list of vehicles that need booking due to parts awaiting fitment.

• Collating and processing warranty returns and organizing disposal of over-age displaced parts.

Monthly Tasks

• Review long term issues with service and escalate appropriately.

• Review stock levels for newly identified lines and discuss with line manager.

• Review monthly performance with line manager.

Location

Matford Way, Exeter

Salary

Based on qualifications and experience, to be discussed at interview

Hours

40 hours per week

Care - Accountability Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.