Parts Advisor x 2 | Truro

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

• To satisfy customer needs by identifying and issuing the correct parts.

• To maximize all sales opportunities.

• Offer products and promotions to trade customers.
• Work closely with other team members and Sales Representatives to identify and convert sales growth opportunities.
• Provide technical advice.
• Ensure good levels of customer service.

Key Responsibilities & Accountability

• Answer parts calls in a timely and professional manner.
• Provide information on the availability and suitability of parts in line with customer needs.
• Promote and sell parts to achieve recognized targets.
• Work to increase business opportunities
• Supply accurate and detailed parts quotations.
• Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy
• Offer existing customers who call in at least one product from any of our promotions.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.
• Communicate major sales campaigns by both Vospers and manufacturers effectively and promptly to the customer base.
• Adopt a flexible approach to working in all areas i.e. internal, customer facing and telesales.
• Liaise with other department staff i.e. drivers and warehouse to ensure smooth processing of customers orders.

Location

Truro

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Hours

Monday to Friday with Saturday on a Rota

Care - Accountability - Performance - Respect Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.