Estimator & Warranty Processor

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Estimator and Warranty Processor

The Role

To inspect, estimate and obtain authorisation for all Warranty and Delivery Damage for all Manufacturer Franchises held within Vospers.

You will be required to travel to all Vospers sites and customers Private Addresses for inspections.

Key Responsibilities & Accountability

• Investigating warranty queries and ensuring all processes comply with manufacturer guidelines.

• Accurately inputting and managing vehicle warranty claims, following them through to acceptance and payment.

• Raising and reviewing Warranty Job Cards for Workshop Technicians to ensure compliance.

• Handling general enquiries efficiently, maintaining excellent relationships with manufacturers, customers, and internal teams.

• Assisting in warranty audits to ensure full compliance and mitigate financial risks.

• Maintaining databases, managing invoices, and supporting other workshop administrative tasks.

• To carry out delivery damage inspections and agree figures with external engineers.

• To assist with other duties within the department as and when required.

Person Specification

• Strong attention to detail Accuracy is key in processing warranty claims.
  
  
• Great communication skills Confident in engaging with internal teams, manufacturers, and customers.
  
  
• Organisational skills Able to manage time effectively and meet tight deadlines.
  
  
• A team player Enjoys working collaboratively and supporting colleagues.
  
  
• A proactive mindset Willing to learn, take on new challenges, and use initiative

Location

Valley Road, Plymouth

Salary

Based on qualifications and experience, to be discussed at interview

Hours

42.5 hours a week, Monday to Friday

Care - Accountability Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.