Parts Advisor

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Life Insurance Scheme

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

Job Title

Parts Advisor

The Role

The main purpose of a Parts Advisor is to accurately identify and sell vehicle parts to customers whilst providing a swift, efficient service by utilising DMS and Parts identification facilities. Provide technical sales advice in a customer friendly manner.

Key Responsibilities & Accountability

• Answer parts calls in a timely and professional manner.
• Provide information on the availability and suitability of parts in line with customer needs.
• Promote and sell parts to achieve recognized targets.
• Work to increase business opportunities
• Supply accurate and detailed parts quotations.
• Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy
• Offer existing customers who call in at least one product from any of our promotions.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.
• Communicate major sales campaigns by both Vospers and manufacturers effectively and promptly to the customer base.
• Adopt a flexible approach to working in all areas i.e. internal, customer facing and telesales.
• Liaise with other department staff i.e. drivers and warehouse to ensure smooth processing of customers orders.

Location

Matford Way, Exeter

Salary

Dependent on experience and qualifications, to be discussed at interview

Hours

Full time, an average of 42.5 hours per week.

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342