Ford Parts Plus Parts Advisor | Plymouth

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

The main purpose of a Vospers E-Commerce Parts Advisor is to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.

Key Responsibilities & Accountability

• Promote and sell parts on the company Ford Parts Plus platforms  including other on-line and off-line areas.
• Answer customer queries & part information queries via phone, email & face to face interactions
• Research competitor pricing to ensure competitiveness.
• Prospect & research new selling opportunities.
• Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
• Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
• Ensure payment is received before shipping goods.
• Arrange collection by designated courier(s)
• Take full part in stock check activities.
• Provide customer data for input into Parts databases and assist in maintaining databases.
• Ensure all paperwork is completed accurately and promptly.

Location

Valley Road, Plymouth

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Hours

Monday to Friday (with Saturday on a 1 in 2 Rota)

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.