Workshop Controller | Threemilestone

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Life Insurance Scheme

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

Job Title

Workshop Controller

The Role

The main purpose of a Vospers Workshop Controller is to ensure the highest possible standard of workmanship in the Department. All jobs must be allocated to the appropriate team member, completed in the required time period and compliant with Vospers first time fix policy to ensure customer satisfaction.

Key Responsibilities & Accountability

• Develop processes that support the timely completion and submission of reports.
• Ensure all chargeable materials and labours are recorded on job cards thus enabling accurate invoicing and job costing.
• In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion. This process should also include notification for the Valetor to clean the vehicle before handover.
• Ensure all job cards have a complete report of all service and repair interventions. Confirm all upsell items must be communicated to the Service Advisors with 20 minutes of inception. Written approval must come from the Service Advisors before work is undertaken.
• Approach tasks in a consistent, efficient and structured manner.
• Develop and maintain a level of knowledge on the Motor industry and the products and services that both Vospers and the Manufacturers offer.
• Monitor workshop staff efficiency levels and implement measures to improve figures where necessary.

• Maintain personal skill levels and full awareness of all technology used in the vehicle range, attending regular training when required.

Demonstrate and maintain an appropriate level of technical expertise for a Workshop Controller in the motor industry. Inspect vehicles, diagnose faults where appropriate, complete allocated

Location

Threemilestone, Cornwall

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday

Care - Accountability - Performance - Respect Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342