Service Manager (MG) | Plymouth

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Life Insurance Scheme

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

The main purpose of a Service Manager is to maximise service department profitability through the development of a professional and efficient team, while ensuring that each customer receives exemplary customer service.

Key Responsibilities & Accountability

• Ensure the service department achieves budget objectives by continual examination of accounts, operating controls and composite figures to initiate improvements and corrective action where variations occur.
• To operate the department efficiently, this will be measured by productivity and utilization, labour efficiency and KPIS.
• Ensure all daily, weekly and monthly reports are drawn from the dealer management systems to enable the monitoring of the accounting practices.

• Promote and explain Customer Viewpoint standards to your team ensuring the department excels in customer satisfaction.

• Motivate staff through positive leadership and frequent appraisal meetings to determine clear and obtainable objectives.

• Encourage and endorse joint identification of training and support needs, confirming all personnel are trained to a level so they are able to carry out their work in an efficient and professional manner.

• Provide coaching when required if individual goals are not met, helping to continually guide and control the effectiveness of the team.

• To improve the quality of customer service and retention through enhancing facilities, improving personnel skills and high standards of quality workmanship.

• To ensure all customer complaints are dealt with promptly, courteously and sympathetically and to maintain an accurate written record of all complaints and actions taken to restore customer satisfaction, and ensure the same type of complaint does not reoccur.

• To address issues relating to participation in customer service reporting. Define measures to prevent reoccurrence, set targets and allocate specific responsibilities, and to monitor progress to completion.

• Develop department business plans and draw up budgets for expense and sales targets, agreeing these with the directors to make certain the department is profitable.
• Develop communications with other members of the management team/departments to encourage the ongoing exchange of ideas to foster strong inter-Company relations.
• Provide regular information to senior management and board regarding the departments progress and achievement of targets.

• Keep up to date with all product knowledge of entire range and comparable product ranges of Vospers competitors.

• Work with your Line Manager and Senior Management Team in discussing the needs of Vospers and the rest of the team.

• Work with your Line Manager and Senior Management Team following all processes and procedures that are put in place.

Location

Marsh Mills, Plymouth

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday 

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.