About the job Used Car Sales Executive
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
Job Title
Used Car Sales Executive
The Role
The main purpose of a Vospers Used Car Sales Executive is to sell the Companys Used Vehicles, meeting agreed sales targets and ensuring each customer receives exemplary customer service
Key Responsibilities & Accountability
Selling Used Cars
- Provide a warm, friendly and professional welcome to all customers that come through the door and over the phone.
- Identify the customers needs through a range of differing sales techniques.
- Match relevant product to customers needs and present applicable features and benefits of product.
- Appraise used cars offered in part exchange effectively.
Prospecting for new customers
- Identify sources of potential new and used car customers for your franchise and business as a whole.
- Carry out prospecting activities on a regular basis with confidence.
Managing Preparation and hand over of sold vehicles to customers
- Process sales orders, ensuring that delivery dates are managed and update customers regularly of any progress.
- Introduce all customers to the Business Manager where possible, prior to a deal being completed.
- Check vehicles for delivery and liaise with Vospers team members to guarantee all PDI arrangements are handled effectively and all pre-delivery commitments are met.
Maintain showroom and displays to required standards
- Confirm all vehicles are washed, presentable and ready for inspection by a customer, including your own company car.
- Display all vehicles correctly and clearly with the right price and specification details
Maintain regular contact with all new and existing customers
- Maintain all customer follow up systems and keep an organised record of all prospects i.e. for walk ins, test drives and telephone enquiries, keeping your own diary and team whiteboards up to date.
- Implement a continual follow-up process for new and existing customers.
- Contact each customer within 24 hours of delivery to ensure they are satisfied with their purchase and deal with any queries or questions. Provide a further follow up call after 21 days to ensure the customer is completely satisfied.
Location
Truro, Cornwall
Salary
£20,000 per annum plus potential commission/bonus pay of up to £55,000 per annum
Hours
Monday to Saturday (Day off in the week) Sundays are typically rota 1 in 3 but we are currently closed on a Sunday
Care - Accountability - Performance - Respect Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
If you wish to discuss any aspect of this job vacancy please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342