Used Vehicle Transaction Manager

Are you ready to accelerate your career in automotive sales with one of the most iconic brands in the world?

At Vospers, we have been supporting careers and communities across the South West for over 75 years.

We are now looking for an ambitious, commercially driven and experienced Used Ford Transaction Manager to join our established Ford team at our busy site at Matford Way, Exeter, representing a brand that continues to lead in innovation, performance and reliability.

This is more than a job, it is an opportunity to take responsibility for driving used vehicle performance, developing customer relationships and maximising every sales opportunity within a fast-paced, customer-focused environment.

As a Used Ford Transaction Manager, you will play a key role in delivering exceptional used vehicle sales performance while ensuring every customer receives a first-class experience. You will:

• Take responsibility for achieving used vehicle sales, profitability and customer satisfaction targets.
• Lead the used vehicle sales process from initial enquiry through to successful handover.
• Maximise every sales opportunity by understanding customer requirements and presenting the right vehicle, products and solutions.
• Appraise part-exchange vehicles accurately and commercially, ensuring valuations support both customer satisfaction and dealership profitability.
• Structure and negotiate deals effectively, balancing customer requirements with agreed commercial objectives.
• Support the sales team with deal progression, negotiation, objection handling and closing opportunities.
• Monitor and maximise opportunities for finance, warranties, service plans, accessories and other relevant products.
• Maintain strong knowledge of the used Ford product range, specifications, features, benefits and competitive marketplace.
• Ensure used vehicles are prepared, presented and priced to the required Ford and Vospers standards.
• Monitor used vehicle stock, ageing, pricing and market competitiveness, taking appropriate action to maximise stock turn and profitability.
• Work closely with the Sales Manager, Aftersales and Vehicle Preparation teams to ensure vehicles are delivered to customers to the highest standard.
• Develop and maintain strong relationships with existing and prospective customers through proactive follow-up and regular prospecting.
• Use CRM and dealership management systems accurately and consistently to manage customer activity, sales opportunities and follow-up.
• Analyse sales and stock performance, identifying opportunities to improve volume, profit and customer retention.
• Ensure all sales processes comply with company policies, manufacturer standards and relevant legislation.
• Lead by example, demonstrating professionalism, enthusiasm and a strong customer-first approach.

Previous experience within automotive retail sales is essential, with used vehicle sales and transaction management experience highly desirable.

We are looking for someone who can demonstrate:

• A proven track record of achieving and exceeding automotive sales targets.
• Excellent negotiation and deal-structuring skills.
• Experience in appraising and valuing part-exchange vehicles.
• The ability to maximise gross profit while maintaining an exceptional customer experience.
• Confidence in presenting and selling finance and associated products.
• Strong influencing skills.
• Excellent communication and interpersonal skills.
• A proactive approach to prospecting, customer retention and business development.
• The ability to work effectively in a high-volume, target-driven environment.
• Strong organisational skills and attention to detail.
• A passion for cars and the automotive industry.
• A full UK driving licence.
• Flexibility and willingness to work weekends, when customer demand is at its highest.

We ask all our colleagues to demonstrate our core values of care, accountability, performance, respect and integrity.

Why Vospers?

We are more than just a car dealership; we are a family-run business with a strong reputation across the South West.

Over 100 members of our team have been with us for between 10 and 40 years, a testament to the support, development and opportunities we provide.

Joining Vospers means becoming part of a business where your performance is recognised and where there are genuine opportunities to develop your automotive career.

Here's what you'll get

• 30 days annual leave, including bank holidays, increasing with length of service
• A paid day off for your birthday
• Full range of motoring discounts on MOTs, servicing, sales and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme after one year's service
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development through our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral schemes
• Career development opportunities within a growing family-run automotive business

Salary

Competitive salary and OTE package, reflecting experience and performance.

Hours

42.5 hours per week

Ready to take the wheel? This is your opportunity to take the next step in your career and play a key role in driving the performance of our Used Ford operation at Vospers Exeter.

We are a Disability Confident Committed and Youth Friendly Employer.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.