Client Service Manager

Job Overview:

Client Service Manager (CSM) will support field service operations for our clients and  customers in the Region through customer service and support activities. 

The Client Service Manager will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.

Essential Functions:

• Employ their basic understanding of project management, system engineering, and customer facing skills
• Deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
• Attain financial objectives
• Supervise employees day to day operations and schedule their work in conjunction with Regional Manager projects
• Manage subcontractors to ensure obligations and high standards of workmanship are met.
• Manage existing two-way radio maintenance contracts in accordance with signed agreements
• Interface with the customers staff to resolve issues and propose problem solutions
• Review and approve vendor invoices
• Oversee contract negotiation and approve customer invoicing
• On-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and factory/engineering organizations

Qualifications:

• Bachelor's Degree and 1 year prior experience.

Preferred Additional Skills:

• Experience in a field service delivery organization, emergency management, or team lead.

• Experience managing radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals.
• Proven leadership in land mobile radio systems, mobile data, microwave networks.
• Knowledge of telecommunication systems including T1, Microwave, and IP Networks
• Must be able to multi-task and effectively prioritize activities & assignments
• Must be customer centric and inherently understand customer service and customer satisfaction
• Good communication skills both verbal and written
• Computer skills must include being proficient with the Microsoft Office suite of programs
• Must be able to supervise technical and non-technical staff.
• Must have a valid drivers license.

Job Types: Full-time

#LI-Remote

The salary range for this role is $67,500 - $125,500.

Schedule: Monday through Friday

Job Type: Full-time

Voltguard Utilities Limited also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.