Job Purpose

The overall purpose of this job is to for driving or assisting on general transport, ambulance transporting sick, injured or convalescent persons over a 24/7 rota under the direction of the Security, Transport and Logistics Coordinator or. The post holder will also adhere to company requirements for recording transport journey times by using the provided documentation materials.

The job holder will also provide and maintain a caring environment for non-emergency patients and provide a transport service as appropriate for the needs of the patient.

Responsibilities and Accountabilities

1. Provide a professional and caring service- The jobholder will ensure that the patients whilst in the care of Medical Services are comfortable and safe.

1. Assist patients in and out of ambulances and cars- With the assistance of a nurse, lift patients on to or off beds and move them to or from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.

1. Drive and maintaining critical care ambulance- Ensure that the ambulance and other hospital vehicles are in good condition and ready at all times to transport sick and injured. Report any damage to the ambulance. Conduct routine checks

1. Communication with dispatch- Maintain constant communication with dispatch over radio and constantly giving the, status updates.

1. Maintain inventory- Keep stock of ambulance supplies such as oxygen gas, mask, gloves and gowns and ensure that the ambulance is always stocked.

1. Reassure patients, family- Comfort patients, and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.

1. Report writing- After every emergency trip fill in report forms indicating the facts concerning accidents or emergencies in written, verbal, electronic form and to law enforcement agencies as required by statutory regulations.

1. Ferry medical supplies When instructed collect deliver lab samples and reports to specified laboratory. Transport equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas

1. Provide first aid- if needed assist the paramedics in administering first aid as trained

1. Maintain and enhance safety - Follow medical procedure and training at all times. Carry out risk assessments to assess hazards, then implement safe systems of work and reduce risks to self, patients and other persons involved.

1. Ensure Compliance of statutory regulations- Continually keep track of ambulance legislation and advise management on how to maintain adhere to all statutory legislation. Uphold and maintain organizational policies.

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1. Respond to emergency Be ready at all times to be respond to emergency and as directed by the coordinator. Drive to and fro emergency transporting injured and sick.

Key Performance Indicators

• Assist on 90% functionality of transport bookings in all facilities.

• Assist on proper care and customer of vehicle transport related documents.

• Assist on monthly reports on ambulatory services rendered.

• 100% manning of all the hospital vehicles cleanliness at all times.

• Daily reports on the status and conditions of the hospital vehicles.

• Assist on follow-up on all transportation requests from staff initiated within 24hours and issue progress reports on pending cases.

• Assist on OPEX to be within stipulated and assigned budget.

• To ensure 100% compliance on the vehicles statutory as per the law, rules and regulations of Kenya and best practices.

• Designing effective and workable physical and personnel transportation procedures and processes.

• Assist in reviewing and evaluating existing transport policy and operational procedure.

• Daily reporting of vehicles status and road related incidents.

• Providing quality record keeping for current and future transport operations.

• 100% transportation improvements of all approved assignment instructions at all times.

• Assist in developing and controlling budgets and forecasts for all physical and personnel transport related services for hospital facilities.

• Assist in identifying new methods for cutting operating transport costs while increasing services.

• Working in a cost effective manner with minimum supervision of the assigned transport budget.

• Ensuring that capital expenditure and OPEX to be within stipulated allocated and assigned budget.

• Managing time and priorities given the diverse nature of the role and multiple demands from a range of stakeholders.

• Timely and accurate reports.

Minimum Qualifications, Regulatory & Legal Requirements

• At least O level education with good spoken English and Kiswahili.

• Be in possession of a valid certification in First Aid at Work, CPR/BLS.

• Must have a valid certificate of good conduct from the National Police Service.

• Must be in possession of a valid classes ABCE driving license.

• Minimum of five (5) years working experience as an ambulance driver with good track record.

• Must have passed the drivers test including being in possession of a valid PSV.

• Must have a valid Basic Life Support certificate and/or First Aid course certificate from a recognized institution.

• Defensive driving course.

• Ambulance operator course certificate.

• Good general understanding of the different vehicle parts / vehicle care maintenance.

• Good understanding of the local laws applicable to driving emergency vehicles.

• Additional qualifications in Emergency Medical Training (EMT) will be an added advantage.

• Assessment test by the AA driving school will be an added advantage.

• Training at least five (5) Disaster Management and Response trainings preferably Incident Command System Course (ICS-01/02), Disaster Preparedness Planning Course (DPP), Emergency Operations Centre Course (EOC), Disaster Communication & Warning Course (DCW) etc. will be an added advantage.