Job Purpose

The overall purpose of this role is to help secure the clients' premises and assets by utilizing CCTV surveillance to identify break-ins and investigate criminal cases such as theft, vandalism, and other misdemeanors.

Responsibilities & Accountabilities

• Surveillance - Systematically monitor designated areas from the control room.
• Raise Alarms - Identify and respond to break-ins by raising alarms and alerting the security guards on duty.
• Control Access of Restricted Areas -  CCTV footage helping to resolve security issues concerning theft of items, equipment, property, staff, and documents.
• Reporting - Prepare an analytical report on security details in accordance with the client's operating procedures.
• Retrieval of Recordings - provide record footage to aid in the investigation of cases.
• Make recommendations - Utilize vantage point advantage to identify security risks such as blind spots and gaps in the fence or wall and recommend changes.

Key Performance Indicators

• Detection and recognition of prohibited items.
• Constant communication with guards on duty.
• Develop weekly progress reports and a final report of findings on all company cases investigated.
• Follow up on all requests from the staff initiated within 24 hours and issue progress reports on pending cases.
• Assist on security advisories issued periodically as and when necessary.
• Propose and implement staff development initiatives.

Minimum Qualifications, Regulatory & Legal Requirements

• Must have KCSE certification.
• Able to speak English and Swahili.
• Aged between 25 and 35 years.
• At least 2 years' experience working with CCTV systems; A SIA CCTV license would be advantageous.
• Must have a valid standard first aid and CPR certificate.
• Must have undergone Security and Counterterrorism Awareness Training.
• Must pass a pre-employment criminal background check.
• Certificate of Good Conduct (less than six months from the date of issue).

Continuous Professional Development

• To attend at least two new security and/or transport-related trainings per year.

Competencies and Attributes

• Must be a team player
• Excellent verbal and communication skills
• Strong analytical and problem-solving skills
• Self-motivated and able to work under little to no direct supervision.
• Able to multi-task
• Able to work under pressure
• Attention to detail

Work Environment

• Working Environment: The jobholder will be working from the control room