Sales Operations Supervisor

Why Join Us?

At VoiceTeam, we are committed to a "We Care" culture where employees feel valued, supported, and empowered. Our dynamic work environment promotes professional development, innovation, and collaboration. If you have a passion for leadership, sales, and driving performance, this is your opportunity to grow with us!

Position Summary:

The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes. The ideal candidate is a results-driven leader with excellent communication skills, a strong analytical mindset, and a deep understanding of sales strategies.

Key Responsibilities:

Sales Performance & Team Management

• Supervise and motivate a team of sales representatives to meet and exceed sales goals.
• Monitor key sales metrics, including conversion rates, revenue growth, and client acquisition.
• Conduct regular coaching sessions and training programs to enhance team skills and product knowledge.
• Implement strategies to boost productivity and maintain high engagement levels among the team.

Operational Excellence & Process Optimization

• Work closely with Workforce Management (WFM) to ensure adequate staffing levels and schedule adherence.
• Identify sales process inefficiencies, conduct root cause analysis, and implement improvements.
• Ensure accurate data entry and proper documentation of customer interactions in CRM systems.

Customer Experience & Relationship Management

• Ensure that the team provides exceptional customer service throughout the sales process.
• Enforce compliance with quality standards and sales ethics to maintain company reputation.
• Collaborate with QA and Training teams to enhance sales techniques and service quality.

Collaboration & Reporting

• Work closely with HR to manage employee relations, attendance, and disciplinary actions.
• Provide detailed reports on sales performance, trends, and forecasts to senior management.
• Act as a liaison between sales, marketing, and operations to align strategies and drive results.

Handling Escalations & Problem Resolution

• Assist in resolving complex sales-related customer concerns that require higher-level intervention.
• Support agents in managing challenging sales situations and negotiating effectively.

Qualifications & Requirements:

• Education: Bachelors Degree in Business Administration or a related field. Additional certifications in sales leadership or management are a plus.
• Experience:
• Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
• At least 1 year in a leadership role (Sales Supervisor, Team Lead, Trainer, QA, or similar).
• Technical Skills:
• Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with sales analytics, forecasting, and pipeline management.
• Language Proficiency:
• English: Minimum B2 level (C1 preferred).
• Spanish: Strong verbal and written communication skills.
• Leadership & Soft Skills:
• Strong ability to motivate and inspire a high-performing sales team.
• Excellent negotiation and persuasion skills.
• Ability to work under pressure in a target-driven environment.
• Strong problem-solving and strategic thinking skills.

Compensation & Benefits:

• Salary: Competitive salary with commission and performance incentives.
• Performance Incentives: Monthly bonuses based on sales performance and KPIs.
• Comprehensive Benefits Package:
• Meal allowance
• Childcare subsidy
• Fully paid supplementary insurance
• Full psychological assistance on-site
• Annual bonus based on company performance
• Access to a cooperative savings plan
• Career Development: Clear pathway to managerial roles, training programs, and internal promotions.
• Work Schedule: Multiple Fixed schedules from 8:00 AM to 11:00 PM.

Apply now and be part of a winning team that drives sales success!