Customer Service Representatives - Email

Job brief
We are seeking a detail-oriented and empathetic Customer Service Representative (Email Support) to manage and resolve customer inquiries and issues through email communication. The ideal candidate will have exceptional written communication skills, a customer-focused approach, and the ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via email with professionalism.
• Resolve customer issues by coordinating with relevant teams.
• Document and maintain accurate records of customer interactions.
• Enhance customer experience through personalized solutions and empathy.
• Provide feedback for service and process improvements.

Requirements and skills

• Proven work experience as a Customer Service Representative, Email Support Specialist, or similar role.
• Hands-on experience with customer service tools and CRM platforms (e.g., Zendesk, Freshdesk).
• Strong written communication skills with a focus on clarity and professionalism.
• Ability to manage high volumes of emails efficiently while maintaining quality.
• Familiarity with basic troubleshooting techniques and company product/service knowledge.
• Excellent problem-solving and organizational skills.
• Empathy and a customer-focused approach to resolving issues.
• Able to work on a fixed schedule during CST.

Rate
We currently offer a rate of 500 JMD hourly.