Player Support Specialist - Email

At VLBPO, we are dedicated to delivering exceptional, immersive player experiences to gaming communities worldwide. We pride ourselves on providing a comprehensive, end-to-end service that enhances the gaming journey. As we continue to revolutionize the gaming industry, we are seeking a passionate and skilled Player Support Specialist to join our team and share in our vision for the future of gaming.

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.

• Respond to players' in-game inquiries and provide solutions to issues
• Handle and resolve related complaints, suggestions, and consultations
• Engage with the players to gather feedback and enhance players satisfaction
• Monitor and report any game anomalies or issues
• Collaborate with technical teams to resolve issues promptly
• Contribute to the improvement and optimization of existing processes and content
  
  

What We Are Looking For

Experience and Skills:

• Minimum of two years of experience in game customer service or a related field
• Familiarity with the gaming industry and a passion for mobile/pc games
• Gaming experience: familiarity playing Raid: Shadow Legends, Mech Arena, or similar will be considered an advantage. 
  
  

Personal Attributes:

• Excellent communication and collaboration skills
• Strong service orientation with resilience to stress
• Responsible, patient, and details oriented, with a focus on execution and continuous improvement
• Ability to support and manage multiple projects simultaneously
• Track record of  1.5 years and above in each previous position 
  
  

Working Conditions:

• Ability to work in a fast-paced environment
• Flexibility to work in shifts, including weekends and holidays, if required
• Willing to work for our probation rate of 500 JMD hourly. 

If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!