Technical Systems Manager

EMPLOYMENT TYPE:

Permanent

COMPANY:

A large retail chain based in Cape Town.

LOCATION:

Cape Town

WORKING MODEL:

Hybrid

JOB OVERVIEW:

The client seeking a Technical Systems Manager to develop, maintain, and strengthen relationships with their retail partners and third-party service providers. In this role, the successful candidate will oversee the entire life cycle of the Value-Added Services (VAS) Digital Services Hub, collaborating with business product owners and stakeholders to define the strategy and roadmap for various value-added services across multiple channels and external partners.

The successful candidate will ensure that products are developed efficiently, within budget, and with the right technologies by working closely with different development teams. Strong leadership and influence are essential to achieve the desired results.  The successful candidate should be adept at navigating ambiguity and complexity, and possess both business acumen and technical expertise to turn a big-picture vision into a successful reality.

DESCRIPTION OF POSITION:

Responsibilities:

• Responsible for delivering value as defined by the Product Owner while ensuring high-quality solutions and system stability.
• Develop and maintain long-term technology roadmaps for products, aligning them with the broader company technology strategy.
• Offer subject matter expertise on best practices within the product team environment.
• Leverage product and organisational knowledge to lead the product team effectively.
• Oversee the overall design process.
• Identify and address technical debt.
• Provide leadership and guidance to the team, mentoring members where necessary.
• Ensure that the most effective development and delivery methods are utilised.
• Oversee team documentation and facilitate knowledge sharing.
• Approve changes and manage change control processes.
• Communicate and resolve incidents as they arise.
• Oversee the team's time logging.
• Provide regular status updates, including those related to cross-team projects.
• Represent the development team in meetings involving other teams.
• Hold both the team and individuals accountable for their commitments.
• Evaluate the performance of team members.
• Manage project budgets and ensure successful delivery of projects and initiatives.

KNOWLEDGE AND SKILLS:

• Able to manage budgets and resource requirements effectively.
• Strong understanding of cloud technologies and integration.
• Delegate, prioritise, and manage a diverse workload which spans multiple concurrent products.
• Excellent communication skills, enabling effective interaction with both technical and business stakeholders.
• Strong people management abilities.
• Skilled at motivating and influencing cross-functional teams.
• Capable of combining technical knowledge with business acumen to drive product outcomes.
• Strong analytical and strategic thinking skills.
• Proficient in fostering a collaborative and productive work environment that promotes knowledge sharing and open communication.
• Comfortable making decisions that have a significant impact.
• Results-driven with a focus on achieving objectives.
• Ability to handle stress effectively.
• Skilled at building a trustworthy environment.
• Dedicated to providing exceptional client service.
• Committed to delivering the highest quality of work.
• Tech-savvy and enthusiastic about creating customer-centric products.

QUALIFICATIONS REQUIRED:

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.

EXPERIENCE REQUIRED:

• 10+ years of experience in an IT management role in a product-focused business.
• Financial Services industry experience and knowledge.
• Proven leadership experience in managing and developing technical teams.
• Experience in managing and mentoring employees who report to the individual.
• Experience in an Agile environment.

**Please note: If you have not heard from us within 2 weeks, please consider your application unsuccessful.