Change Manager (Mid-Senior)

EMPLOYMENT TYPE:

Contract - Initial 3 months with possibility of extension based on delivery

COMPANY:

Vito Solutions

CLIENT:
An innovative technology company operating at the intersection of data science, biological research, and large-scale production systems.

WORKING MODEL:

Remote

JOB OVERVIEW:

We put you inside a client's customer accounts so their software turns into decisions, not just logins. Signing the deal is easy. Getting people to use it is the hard part. You close that gap.

Our client sells a platform that tells operators exactly what to do. Most log in, then keep working the old way. Nothing changes, the value never shows up, and the renewal is at risk.

That gap between the recommendation and the action is where you live. Your whole job is to get people to act on what the platform tells them, then prove in dollars that they did.

DESCRIPTION OF POSITION:

• What will you do?
  • Pick the one decision each user must change, per role. Not a feature tour, one decision.
  • Put the answer where that decision already happens, so there is no new system to remember.
  • Get each person to their first real result fast, in days, not months.
  • Track every decision they make and tie it to money the client's buyer can see.
  • Turn early users into champions, then widen the rollout and hand it back to the client's own team.

You will work with several different stakeholders who each ignore the tool for different reasons: the time-poor operator who trusts experience over a new screen, the specialist who wants certainty before switching, and the executive who bought on an ROI promise and cannot yet see the return. Treating them the same is how adoption leaks. You tailor to each.

You are measured on outcomes, not activity:

• How fast a new user reaches their first real result
• Share of users who take a real action, not just sign in
• Actions taken each week, not screens viewed
• Value realized per account against a baseline

How success looks at 90 days:

One or two live accounts moved from logging in to acting, a value story the client's executive believes, and a repeatable approach their own team can pick up. Prove it small, then scale it.

EXPERIENCE REQUIRED:

• 4+ years driving software adoption, customer success, or change management inside real accounts, ideally B2B and operational
• Comfort getting non-technical, time-poor users to change a daily habit, not just training them once
• The discipline to log activity cleanly and tie it to money, so a skeptical executive can see the value
• Commercial sense to know which account to start with, where usage is low and a renewal is near, because that is where the proof is fastest
• Self-directed. You run this remotely with light oversight and own the outcome
• Experience turning a manual process into something a client team can run without you

**Please note: If you have not heard from us within 2 weeks, please consider your application unsuccessful.