Customer Service Representative (Non-Voice)

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via text, chat, and email.
• Provide accurate information regarding products, orders, shipping, returns, and general customer concerns.
• Manage and respond to customer messages on Whatnot and TikTok.
• Resolve customer issues and escalate complex concerns when necessary.
• Maintain a positive and professional tone in all written communications.
• Document customer interactions and update records as needed.
• Follow company guidelines and service standards to ensure customer satisfaction.

Qualifications

• Previous customer service experience is preferred but not required.
• Excellent written English communication skills.
• Strong attention to detail and ability to multitask.
• Comfortable using social media platforms, particularly Whatnot and TikTok.
• Basic computer proficiency and ability to navigate multiple applications simultaneously.
• Strong problem-solving skills and customer-focused mindset.
• Reliable internet connection and a distraction-free work environment (for remote positions).

Preferred Skills:

• Experience handling chat or email support.
• Familiarity with e-commerce or social commerce platforms.
• Ability to work independently with minimal supervision.