About the job Vendor Operations Coordinator
Schedule: 12 am - 8 am PHT 8 hours daily (Wednesday-Sunday) or 40 hours weekly
Key Responsibilities
Company Overview
WashOs, Inc. is a U.S.-based technology-enabled automotive services company that provides on-demand mobile car wash, detailing, and vehicle care services. Through its digital platform, customers can conveniently schedule professional, insured service providers to perform car washes, detailing, ceramic coatings, window tinting, wheel repair, and other vehicle appearance services at their homes, workplaces, or preferred locations.
The company operates through a network of independent contractors (vendors) and relies on efficient vendor management, operational oversight, and quality assurance to ensure a consistent customer experience. WashOs combines technology with field operations to coordinate service providers, monitor performance, and maintain high service standards across its growing vendor network.
Role Overview
We are looking for a highly organized, detail-oriented, and proactive Spanish-Bilingual Vendor Operations Coordinator to support the day-to-day management and performance of WashOs' network of independent contractors and service providers.
The primary objective of this role is to ensure vendors consistently deliver high-quality service by monitoring performance, enforcing operational standards, maintaining accurate documentation, and assisting with vendor onboarding and compliance. This position serves as a key liaison between vendors and internal operations while helping improve customer satisfaction, vendor retention, and overall operational efficiency.
The ideal candidate has experience in vendor management, contractor management, operations coordination, quality assurance, customer support, or similar operational roles. Fluency in both English and Spanish is required to effectively communicate with the company's bilingual vendor network.
Key Responsibilities
- Monitor vendor attendance, reliability, performance, and compliance with company policies and SOPs.
- Issue first-level notices and corrective actions for vendor performance or policy violations.
- Investigate customer-reported service issues and document verified quality concerns.
- Gather and review supporting documentation related to customer complaints and vendor performance.
- Maintain accurate vendor records, compliance logs, and performance documentation.
- Utilize the company's internal vendor management platform to monitor vendor activity and operational metrics.
- Support vendor onboarding, activation, and training processes.
- Coordinate with internal operations teams to improve vendor retention and operational efficiency.
- Identify trends affecting vendor performance and recommend process improvements.
- Ensure consistent implementation of company policies, quality standards, and operational procedures.
- Communicate professionally with Spanish-speaking vendors regarding performance updates, documentation, and operational support.
- Provide timely administrative and operational assistance to maintain a high-performing vendor network.
Qualifications
Daily KPI / Performance Expectations
- Maintain high vendor retention and engagement.
- Ensure timely completion of vendor onboarding and activation.
- Accurately document vendor performance, compliance, and quality-related incidents.
- Resolve and document customer-reported service issues promptly.
- Maintain organized and up-to-date vendor records and compliance logs.
- Monitor vendor productivity and average completed jobs.
- Contribute to reducing vendor-related customer complaints.
- Consistently follow company SOPs and documentation standards.
- Support overall customer satisfaction through effective vendor coordination.
Tools & Platforms (All Client Provided)
- Internal Vendor Management Platform
- CRM Systems
- Performance Tracking & Reporting Tools
- Google Workspace (Docs, Sheets, Gmail)
- Microsoft Office Suite
- Documentation & Case Management Systems
- Internal Communication Platforms (Slack, Microsoft Teams, or similar)