Customer Support Representative/Virtual Assistant

Schedule: 6AM to 2PM NZ time

Key Responsibilities

Role Overview

We are looking for an experienced Customer Support + Virtual Assistant who can provide reliable customer service while assisting with day-to-day administrative tasks. The ideal candidate is organized, highly communicative, and comfortable working with Odoo and handling customer inquiries across multiple channels.

Key Responsibilities

• Handle customer inquiries through multiple channels, including email, chat, phone, and other support platforms.
• Provide professional and timely responses to customer concerns and requests.
• Manage and update customer information and records in Odoo.
• Assist with administrative and general VA tasks as needed.
• Follow up on customer concerns, requests, and pending issues.
• Coordinate with internal teams to resolve customer-related concerns.
• Maintain accurate records and ensure customer information is properly documented.
• Prioritize tasks and manage multiple responsibilities efficiently.
• Follow company processes and maintain a high level of customer service.

Requirements

• Minimum 3 years of Customer Service experience.
• Previous experience handling multi-channel customer support.
• Odoo experience is required.
• Strong written and verbal communication skills.
• Highly organized and detail-oriented.
• Able to manage multiple tasks and priorities independently.
• Good problem-solving and follow-up skills.
• Comfortable working with different systems and online tools.
• Reliable, proactive, and able to work independently.

Qualifications

Preferred Qualifications

• Previous experience as a Customer Support VA or Administrative VA.
• Experience working with CRM, helpdesk, or ticketing systems.
• Experience supporting international clients.
• Familiarity with e-commerce, order management, or business operations.

Schedule

30–40 hours per week

Ideal Candidate

The ideal candidate is an experienced Customer Support professional who can also take on administrative VA responsibilities. They should be comfortable using Odoo, communicating with customers across different channels, staying organized, and managing tasks with minimal supervision.