Customer Support

Virtual Sidekicks is seeking a reliable and customer-focused Customer Support Virtual Assistant to help our clients deliver exceptional service to their customers. 

As a key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the role for you!

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone with professionalism and empathy
• Resolve issues promptly, escalating complex cases to appropriate team members when necessary
• Maintain and update customer support records, including case notes and resolution status
• Provide product or service information, ensuring customers have a clear understanding of offerings
• Collaborate with client teams to improve support processes and customer experience

Qualifications:

• Proven experience in customer service or support roles
• Strong problem-solving skills and the ability to stay calm under pressure
• Excellent verbal and written communication skills
• Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
• Ability to work independently, manage time effectively, and meet service-level expectations

Why Join Us?

• Work with a variety of clients across different industries
• Play a vital role in enhancing customer satisfaction and loyalty
• Enjoy flexible work arrangements with opportunities for career growth
• Salary: $5 to $10 per hour (based on experience)
• Shift: Dependent on client requirements

If you're ready to make a difference by providing top-tier customer support, apply now to join Virtual Sidekicks!