DFW - Hostess

Summary

The Lounge Host is responsible for greeting, seating and assisting all arriving customers utilizing the dining facilities. The Lounge Host may perform a variety of other tasks within dining facilities such as ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

Essential Functions

• Greets and seats, and presents menus to all arriving customers, adhering to airline and HMSHost customer service standards
• Maintains seating charts and knowledge of all restaurant activities to effectively accommodate all guests, ensuring a high level of guest satisfaction
• Maintains guest history, providing the dining team with all customer information and requests
• Monitors entrance and dining areas to ensure guests are being taken care of appropriately and to gauge when tables might turn over
• Understands and follows HMSHost and airline customer payment handling policies and procedures at all times
• Maintains and adheres to all established standards pertaining to dining room appointments, rules and sequence of service and established dining etiquette standards
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, and properly cleaning and filling table condiments
• Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires at least 3 years of experience servicing high end clientele in a premium airport lounge or food and beverage establishment
• Requires ability to read and interpret restaurant’s seating chart
• Requires ability to demonstrate tact and discretion in interactions with premium clientele
• Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
• Requires ability to anticipate a customer’s reaction
• Excellent organization skills
• Demonstrates the ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions