IME - Regional Manager

Installation Made Easy (IME) provides software and process management that enable retailers, manufacturers, and contractors (providers) to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

Regional Manager

Location: Remote

Level: Manager

Reports to: Director of Operations

The Regional Managers primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Contractors and developing and maintaining strong relationships with those Contractors.

The Regional Managers success will be determined by their ability to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate.

The position is highly visible within the company and will have frequent contact with Senior Management, including the VP and Director of Operations and CEO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions.

The ideal candidate is a self-motivated, high-energy and charismatic person. The candidate should take ownership of their responsibilities and take initiative to drive the business.

Essential Functions:

• Monitor Contractor coverage/capacity in assigned territory, identify any coverage needs, communicate to Recruiting and follow up to ensure those needs are filled;

• Assist in identifying potential Contractors and referring them to Recruiting;

• Manage Contractor performance by training, coaching, influencing and holding Contractors of varying size and sophistication accountable to IME processes and standards;

• Review business metrics and reports to identify performance opportunities, partner with Director of Operations and National Account Manager as necessary to develop executable action plans and implement those plans;

• Conduct Monthly Business Reviews with Contractors, discussing best practices and opportunities for improvement;

• Shadow Contractors on appointments to observe their practices and to ensure they are following recommended Steps to Success;

• Coordinate store visits to meet with lead generators and store management and to cultivate relationships;

• Identify, document and share Best Practices in Lead Generation, Sales, Installation and Service;

• Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners;
• Communicate and execute on new initiatives, programs and policies in the field;

• Assist in the resolution of service issues.

Minimum Qualifications:

• 5+ years of related experience;

• Professional demeanor;

• Sound judgment and strong problem solving ability;

• Excellent communication skills, both written and oral;

• Ability to interact effectively with all levels of an organization, including executive and C-level

• Exceptional organization skills;

• Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail;

• Ability to adapt to changing or multiple priorities.

Preferred Qualifications:

• Undergraduate degree with an emphasis in business management, project management, sales or related discipline;

• Fluent in Spanish;

• Knowledge of home improvement industry, particularly flooring installation;

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• 50%+ travel required..

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.

Benefits to working with IME:

• 100% remote work environment
• Employer provided equipment
• Medical, dental, and vision insurance
  • Health savings plan includes employer contribution to health savings account
• Medical and dental flexible spending accounts
• Company paid basic life, short-term disability, and long-term disability insurance
• 401K plan with employer match
  • Company matches 100% of the first 4% of salary deferrals
  • All contributions, including employer contributions, are 100% vested immediately
• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off
• And more!