Boost Infinite Voice/Chat Agent - Boost Concierge Voice (Boost Buddy)

Boost Infinite Voice/Chat Agent

INSPIRATION LIVES HERE!

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Coeur dAlene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Now partnering with Dish Wireless who is building a next-gen 5G network to disrupt the wireless industry and fuel innovation! They have their sights set on upending the wireless industry and unseating the entrenched incumbent carriers. It takes work to change the world and the right people to do it. The wireless teams are the helm of helping us shape the future.

Inspiro and Dish are driven by curiosity, pride, adventure, and a desire to win its in our DNA. Were looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.

JOB DUTIES AND RESPONSIBILITIES

The Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:

• Provide customer service through one-call or chat resolution and establishing long-term customer relations.

• Accurately respond to questions regarding billing and payments, including accepting payments from customers.

• Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.

• Communicate the value of our products and share ways for customers to get the most from DISH

• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Location: Onsite/ Inspiro Contact Center- 200 W Hanley Ave. Suite 200-3. Coeur d'Alene, ID 83815

Hours of Operation: 7 days a week 5:00AM-9:00PM PST

Classification: Full-time

Agent Pay: $16.17/hr

PERKS OF EMPLOYMENT

• Paid Training, Competitive wages based on position

• Full-Time 40hrs/ week with opportunity for overtime

• AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability

• Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned

• DAY ONE eligibility of 401k investment, with 3% match after 1 year

• Childcare Reimbursement up to $250 monthly after 90 days of employment

• $1000 Employee Referral Bonus with no cap:

$300 paycheck after 30 days, $300 paycheck after 60 days, and $400 paycheck after 90 days

• $25 Internet Stipend per month after 60 days of employment

• 2 paid You Days: one earned after 90 days and 120 days

SKILLS, EXPERIENCE AND REQUIREMENTS

Ideal representatives have:

• High School diploma, GED, or equivalent experience

• Six months of related customer service and troubleshooting experience and/or training

• An openness to being coachable and a desire to learn new techniques.

All representatives must have:

• Reliable transportation

• Living accommodations within a reasonable traveling distance to the site, which is generally considered 60 miles or less

• Adaptability to different work environments

• High engagement throughout the entirety of their shift

• Superb attendance

• Willingness to work flexible schedules including weekends, evenings, and holidays

• Flexibility with schedule changes through the year

• Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts

• Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools

• Excellent written and verbal communication skills with the ability to provide a high level of customer service

• Willingness to proactively communicate problems to various business levels

• An openness to being coachable and a desire to learn new techniques

Our people, our culture: This is #InspiroNation https://youtu.be/Wn9XcuFaZFs

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

Inspiro Onsite address: 200 W Hanley Ave. Coeur d'Alene, ID 83815