Professional Services Coordinator

J. Knipper & Company, Inc.

                                   

 

JOB TITLE:                        Coordinator, Professional Services                       JOB CODE:     

DEPARTMENT:                   Professional Services                                            FLSA: Nonexempt                

POSITION REPORTS TO:  Account Manager or Associate Director,               GRADE:

                                          Professional Services                                           

                                         

 

 

POSITION SUMMARY:

 

Works under direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that tactical level.  The Professional Services Coordinator works to provide daily support to the Professional Services Program Management team.

 

KEY RESPONSIBILITIES:

 

Program Management Responsibilities

·         Generate work orders and reports

·         Assist in inventory reconciliation

·         Preparation of client reports

·         Process special client requests

·         Provide internal clients with email, fax, and phone support

·         Prepare samples for client approval

·         Monitor inventory levels and back order situations

·         Set up job folders, filing and records storage procedures

·         Complete other program management tasks as identified by the Program Manager or Account Manager

 

Account Management Responsibilities

 

·         Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service

 

People and Resource Management Responsibilities

 

·         Maintain ReSource Hours and accurately capture billable, non-billable, and overtime hours

 

The above duties are meant to be representative of the position and not all-inclusive.

 

MINIMUM JOB REQUIREMENTS:

 

Education/Training:  An Associate degree is desirable.

 

Business Experience:  One - two years work experience within an office environment. Experience within the pharmaceutical industry is highly desirable. 

 

KNOWLEDGE, SKILLS & ABILITIES:

 

Effective written and verbal communication skills

Customer Service Skills

Detail Oriented

Microsoft Office Skills with a strong working knowledge of Excel, and Word