Medical Virtual Receptionist

TASKS:

• Manage incoming and outgoing phone calls
• Arrange patient appointments
• Coordinate referrals
• Perform Insurance Verification
• Handle inquiries from third-party partners (e.g., medical records, charts, lab results)

REQUIREMENT:

• Proficiency in English, both written and spoken
• Extensive background in the US Healthcare Industry
• HIPAA Compliance/Training/Certification
• At least 2 years of experience as a Medical VA or similar BPO experience handling US Healthcare accounts
• Competency in tasks including Insurance Verification, Prior Authorization, Patient Scheduling, Claims Processing, handling Inbound/Outbound calls, and email management
• Full-time availability during the Graveyard Shift (40 hours weekly)
• Exceptional customer service abilities, even when dealing with challenging patients/providers
• Knowledge of EMRs/EHRs, Portals, and tools utilized in the US Healthcare industry
• Tech-savviness
• Suitable home office setup

BENEFITS:

• A competitive starting wage of $800 - $900.
• Paid Time Off (PTO) for vacation, sick days, and United States holidays