About the job Front Office/Reservations Associate
Job Summary:
Responds to inquiries directly from the guest, any third-party partner and or social media platforms. Processes bookings, makes sure that booking is reflected in the system and all records are up to date.
Qualifications:
1. Bachelors Degree holder, completed any course under Business Management such as Bachelor of Tourism or any related degree fit for the assigned job description.
2. Fresh graduate or undergraduate or with at least 6month/s of experience related to job description is a plus.
3. Holder of training certificates and/or license related to the job description is an advantage. Experienced using Cloudbeds Hotel PMS is a plus.
Skills:
1. Communication Skills - can effectively and clearly communicate both written and oral in Tagalog and English. Additional foreign language is a plus.
2. Customer Service Oriented - displays a positive attitude on the work floor that exhibits professionalism and willingness to respond to guests needs
3. Interpersonal Skills - must be a team player and open to collaborate with the team.
4. Solution-Oriented - focuses on providing solutions to any situation that may arise in the operations on a daily basis.
5. Task and Time Management - knows how to prioritize tasks/jobs assigned
6. Computer Literacy - able to operate computers as the job completion requires as such