IT SUPPORT ANALYST

As a leading pediatric healthcare provider, we are committed to providing the best care for our patients and their families. We are looking for a highly motivated and skilled individual to provide technical support and expertise to our staff, ensuring that our systems and processes run smoothly.

Key Responsibilities:

- Provide technical support to staff on hardware, software, and network related issues.

- Troubleshoot and resolve technical problems in a timely manner.

- Install, configure, and maintain computer systems and applications.

- Collaborate with other IT team members to implement new technologies and systems.

- Create and maintain documentation for IT procedures and processes.

- Conduct regular system and security audits to ensure compliance with company policies and procedures.

- Assist in the development and implementation of disaster recovery and business continuity plans.

- Train staff on new technologies and software applications.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 2+ years of experience in a similar IT support role.

- Strong knowledge of computer hardware, software, and networking.

- Experience with Windows and MacOS operating systems.

- Familiarity with Active Directory and Office 365.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work independently and in a team environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Join our team and make a difference in the lives of children and families in our community. Apply now!