IT SUPPORT ANALYST

VigorCare Pediatric Services is seeking a highly motivated and skilled IT Support Analyst to join our growing team. As a full-time, permanent employee, you will play a crucial role in providing technical support and maintaining the IT infrastructure for our organization.

Responsibilities:

- Provide technical support to all employees for hardware, software, and network related issues

- Troubleshoot and resolve technical problems in a timely and efficient manner

- Monitor and maintain the organization's network and server infrastructure

- Collaborate with the IT team to implement new technologies and systems

- Develop and maintain documentation for IT processes and procedures

- Participate in on-call rotation for after-hours support as needed

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2+ years of experience in a similar IT support role

- Strong knowledge of Windows and Mac operating systems

- Experience with network administration, including routers, switches, and firewalls

- Familiarity with cloud-based systems and services (e.g. Office 365, AWS)

- Excellent problem-solving and communication skills

- Ability to work independently and in a team environment

- Proven ability to manage multiple tasks and prioritize effectively