IT SUPPORT ANALYST

You will be responsible for providing technical support and assistance to our staff and clients. You will be the first point of contact for any IT-related issues and will work closely with our IT team to ensure the smooth operation of our technology systems.

Key Responsibilities:

- Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and performing maintenance tasks.

- Install, configure, and maintain computer systems, software, and networks.

- Conduct regular system backups and ensure data security.

- Train staff on new software and technology systems.

- Maintain inventory of hardware and software and coordinate with vendors for repairs and replacements.

- Stay up-to-date with the latest technology trends and make recommendations for improvement.

- Maintain documentation of IT procedures and processes.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum of 2 years of experience in a similar role.

- Strong knowledge of Windows and Mac operating systems.

- Experience with network infrastructure, including routers, switches, and firewalls.

- Excellent problem-solving and troubleshooting skills.

- Ability to work independently and in a team environment.

- Strong communication and interpersonal skills.

- Proven ability to manage multiple tasks and prioritize effectively.

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- 401(k) retirement plan with company match

- Paid time off and holidays

- Professional development opportunities